tag:blogger.com,1999:blog-17535158.post5993530881924955275..comments2023-06-15T02:38:06.976-07:00Comments on adventures of kevin, sunny, lucas & maggie: I scream, you screamsunnychoihttp://www.blogger.com/profile/06865145674204940026noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-17535158.post-23789553890061708992007-09-10T19:14:00.000-07:002007-09-10T19:14:00.000-07:00Dear McKay,I just came across your posting about m...Dear McKay,<BR/><BR/>I just came across your posting about my gelateria. I was very unhappy to read about your impression of us. I wish you would have contacted us directly so that I could have solved the problem immediately, but I will try to do so now. I only stumbled upon your post while looking for something else.<BR/><BR/>First, I am glad you enjoy our product. We work very hard to make it. To address your problem with our policy it is simple, we screwed up that day. Our policy is that bambino size is for kids, but if an adult wants to get a bambino and pay piccolo price, we are happy to oblige. You mentioned that you accept this idea so we let you down. <BR/><BR/>You were also unhappy that there is no sign. To be honest I prefer a well trained staff over signs because people don’t read signs and they shouldn’t have to. On our menu next to bambino it reads, “just for kids.” You didn’t notice it and most people don’t either.<BR/><BR/>I will be sharing this information and your complaint with the staff of all five of our stores. I hope to earn your business back. If you have any questions please email me at trevor@gelaterianaia.com. I would very much like to speak to you in person.<BR/><BR/>Sincerely,<BR/>Trevor Morris<BR/>General Manager<BR/>Gelateria NaiaAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-17535158.post-41745706685714791672007-08-03T14:26:00.000-07:002007-08-03T14:26:00.000-07:00Huh, that's too bad. I know they sponsor the Cal ...Huh, that's too bad. I know they sponsor the Cal cycling team, and the owner has been really nice to them.<BR/>I totally do that too -- ask to be charged the regular price and get less. I guess Americans just have a problem with that concept (bigger, better, more!) (not to disparage Americans; I'm 3rd Gen, but also a staunch Berkeley hippie at this point!).<BR/>Best,<BR/>VDog (btw, you can see my letter here: http://vdogandlittleman.blogspot.com/2007/08/dear-elderly-neighbor-lady.html)Victoriahttps://www.blogger.com/profile/01353607322542235784noreply@blogger.com